Privacy Policy

Introduction

ZC888 (referred to herein as "the Platform", "we", "us" or "our") is an English-language online gaming platform designed for Pakistani users, offering sports betting, live casino games, slot titles and instant games. We are committed to protecting the privacy and personal data of all individuals who access or use our services ("User", "you" or "your").

This Privacy Policy ("Policy") sets out, in formal legal-register English, how ZC888 collects, processes, stores and protects personal data. It applies to all data collected through the ZC888 website at zc888.cam, our mobile-optimised interface, and any associated support or communication channels.

By creating an Account or continuing to use the ZC888 Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we process your data, you should discontinue use of the Platform and contact us to request Account closure and data deletion where applicable.

Definitions

The following terms, when used in this Privacy Policy, carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, CNIC number, device identifiers, IP addresses and financial transaction data.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, erasure and destruction.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. In the context of this Policy, the Data Controller is ZC888.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "Consent" — freely given, specific, informed and unambiguous agreement to the processing of personal data for a stated purpose.
• "KYC" — Know Your Customer — the identity and age verification process applied to registered users.
• "Cookies" — small data files placed on your device by the Platform to enable functionality, analytics and session management.
• "AML" — Anti-Money Laundering obligations requiring ZC888 to monitor and report suspicious financial activity.

Data Controller

ZC888 acts as the Data Controller in respect of personal data collected through the Platform. This means ZC888 determines why and how your personal data is processed. Where ZC888 engages third-party Data Processors — such as payment technology providers, identity verification services or analytics platforms — those processors operate under contractual obligations that restrict their use of your data to the specific purposes authorised by ZC888.

If you have any questions about how ZC888 processes your data, or to exercise any of your data rights, please contact us at: [email protected] (plain text — not a clickable link).

Data We Collect

ZC888 collects personal data through several channels and at different stages of your interaction with the Platform. The categories of data we collect are summarised below:

Legal Basis for Processing

ZC888 processes personal data only where a valid legal basis exists. The applicable legal grounds for each category of processing are:

• Contractual Necessity: Processing required to perform our contract with you — including creating your Account, processing deposits and withdrawals, settling bets and providing customer support.
• Legal Obligation: Processing required to comply with applicable law — particularly KYC identity verification, AML transaction monitoring and record-keeping obligations under the applicable operating licence jurisdiction.
• Legitimate Interests: Processing for ZC888's legitimate business interests where these do not override your fundamental rights — including fraud prevention, platform security, responsible gambling monitoring and analytics to improve the Platform.
• Consent: Where ZC888 relies on your consent — for example, to send marketing communications or to use non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Data

ZC888 uses personal data for the following purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected:

Data Sharing & Disclosure

ZC888 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Identity Verification Providers: Regulated KYC and AML service providers who process your identity documents and liveness data solely for the purpose of verifying your identity. These providers operate under strict data processing agreements.
• Payment Technology Providers: Technical intermediaries involved in processing deposit and withdrawal transactions. Payment provider names referenced on the Platform — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned as familiar local context only and do not imply any data-sharing relationship with or endorsement from those institutions.
• Fraud & Security Services: Technology providers that assist ZC888 in detecting fraudulent activity, bot access and suspicious transaction patterns.
• Analytics Platforms: Aggregated, anonymised usage data may be shared with analytics tools to improve Platform performance. No individually identifiable data is shared for this purpose.
• Regulatory & Legal Authorities: Where ZC888 is required by law, court order or regulatory direction to disclose personal data, we will comply while informing you where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of assets, personal data held by ZC888 may be transferred to the acquiring entity, subject to equivalent data protection standards.

Data Retention

ZC888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and as required by applicable law and licence obligations. The general retention principles are:

• Account Data & KYC Documents: Retained for the duration of your active Account relationship with ZC888, and for a minimum period following Account closure as required by the applicable licensing jurisdiction (typically 5–7 years for AML compliance purposes).
• Transaction Records: Financial transaction data is retained for the minimum period required by applicable AML and financial record-keeping obligations.
• Support Communications: Chat and email support records are retained for a reasonable period to enable continuity of support and to assist in dispute resolution.
• Technical & Usage Data: Aggregated usage logs are typically retained for up to 12 months. Anonymised analytics data may be retained indefinitely.
• Marketing Preferences: Opt-out records are retained indefinitely to ensure ZC888 does not re-contact users who have withdrawn consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.

International Data Transfers

ZC888 and certain of its Data Processors may operate in jurisdictions outside Pakistan. Where personal data is transferred internationally, ZC888 ensures that appropriate safeguards are in place, which may include:

• Standard contractual clauses governing data processing obligations;
• Binding corporate rules where applicable;
• Transfer to jurisdictions that provide an adequate level of data protection under the applicable licensing framework.

ZC888 does not claim that Pakistani data protection law applies to its operations. Users should be aware that their data may be processed and stored outside Pakistan. If you have concerns about international data transfers, please contact us at [email protected].

Cookies & Tracking Technologies

ZC888 uses cookies and similar tracking technologies to enable Platform functionality, manage your session, measure performance and, where you have consented, to serve relevant promotional content.

You may manage and disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect Platform functionality. Most browsers allow you to view, manage and delete cookies via their settings menu. Please refer to your browser's help documentation for specific instructions.

Your Data Rights

Depending on the applicable data protection law of the jurisdiction in which ZC888 holds its operating licence, you may hold some or all of the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected].

ZC888 will respond to verified data rights requests within 30 days of receipt. We may need to verify your identity before processing your request.

Children & Minors

ZC888 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator's applicable licence jurisdiction. Access by minors is prohibited.

As part of our KYC process, ZC888 verifies the date of birth and identity of all registered users. If ZC888 discovers or has reason to believe that a minor has registered or accessed the Platform, the Account will be immediately suspended, all funds will be held pending verification and any confirmed underage Account will be permanently closed.

Data Security

ZC888 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and vulnerability testing;
• Secure, HTTPS-only KYC document submission portal — documents are never accepted via unsecured email or chat;
• Incident response procedures to manage and notify of data breaches in accordance with applicable obligations.

No security system is entirely infallible. In the event of a data breach that is likely to affect your rights and freedoms, ZC888 will notify affected users and the applicable regulatory authority as required by law.

Third-Party Services

The ZC888 Platform may integrate with third-party services — such as payment processors, identity verification providers, analytics tools and game content studios — to deliver a complete gaming experience. This Privacy Policy applies solely to ZC888's own data processing activities.

Third-party providers operate under their own privacy frameworks. ZC888 does not control how those providers handle data beyond the boundaries of the contractual obligations ZC888 imposes on them as Data Processors. Users are encouraged to review the privacy policies of any third-party services where their data may be transmitted.

References to payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are made solely as familiar local references for Pakistani users. ZC888 does not have a formal data-sharing partnership with any of these institutions and does not imply their endorsement of the Platform or its data practices.

Amendments to This Policy

ZC888 reserves the right to update this Privacy Policy at any time. The most current version will always be published at zc888.cam/privacy-policy, with the effective date clearly displayed at the top of this document.

Where changes are material — for example, a change in how we use your data or a new category of data collection — ZC888 will take reasonable steps to inform registered users, such as displaying a notice within the Platform or sending an email notification where a valid address is on file. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.

If you do not accept the revised Policy, you should discontinue use of the Platform and contact us to request Account closure and, where applicable, data deletion.

Contact & Data Requests

To exercise any of your data rights, to submit a privacy-related question or concern, or to request a copy of this Policy in an alternative format, please contact the ZC888 data team through the following channel:

For questions about your Account terms, please see our Terms & Conditions. For responsible gambling tools, visit our Responsible Gambling page.